NuativaAI Front Office
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Hospitality

Every guest welcomed. Every room opportunity handled.

Answers guest calls, checks live room availability and rates, completes reservations, manages changes and keeps your team available for the moments that need them.

See it with your business Explore the workflow
Rooms available12
Response24 sec
AI resolved92%
Operational

From request to result

A complete workflow, not just an answer.

The AI gathers what matters, checks live operating data and completes the next safe action.

  1. 1

    Understand the stay

    Dates, guests, preferences and special requirements.

  2. 2

    Check availability

    Live rooms, rates, restrictions and policies.

  3. 3

    Book securely

    Hold the room and send the hotel's payment link.

  4. 4

    Confirm & follow up

    Confirmation, arrival details and human handoff.

Example conversation

Natural for the customer. Operational underneath.

Every response is grounded in your availability, policies and connected tools. When confidence or authority stops, a person takes over.

Available 24/7Rules enforcedHuman on standby
Live enquiryAI front office - connected Active
CustomerDo you have a quiet double room from Friday to Sunday?
AI front officeYes. I found two options, including a Deluxe Garden Room at EUR 189 per night.
CustomerPlease reserve it for two guests.
AI front officeThe room is held for 15 minutes. I have sent the hotel's secure payment link.
Actions logged - sensitive steps use secure links

Inside the setup

Everything needed to do the job properly.

Configured to fit hotels & hospitality operations, then tested against your real scenarios before going live.

  • Room and rate availability
  • Reservations and modifications
  • Guest messaging
  • PMS integration
  • Deposits and payment links
  • Human escalation

Connected systems

Works with the operational tools your team already depends on.

Controlled actions

Permissions, guardrails and audit history for every completed action.

Human handoff

Context moves with the customer, so your team never starts again.

Let's map your real front-office workflow.

Bring your scenarios, systems and edge cases. We'll show how the full experience works for your team and customers.

Book a working session