Authorized workflows
Customers may configure reception, booking, dispatch, messaging, knowledge and handoff workflows only for businesses they are authorized to operate.
Platform terms
Clear operating responsibilities for an AI front office.
These intended service boundaries are launch copy, not legal certification. Commercial terms, governing law, entity information and service levels require approval before launch.
Using the service
Customer responsibility
The tenant remains responsible for phone numbers, messaging accounts, content, connected systems, payment accounts, staff decisions and human oversight.
Reliability and acceptable use
Dependencies and safe operation
Carriers, models, networks and business software can affect availability; the service cannot be used for unlawful surveillance, deception, unauthorized access or emergency substitution.
Security duties
Customers must protect credentials, maintain authorized users, report suspected compromise and test critical workflows before activation.
Commercial completion
Plans and data terms
Orders define channels, concurrency, usage, support, regions and overages; production contracts include data processing, subprocessors, retention and transfer terms.
Legal review required
Entity, effective date, warranties, liability, termination, disputes and governing law remain launch-gating fields.